Jalitza Serrano was born in South Carolina but mainly raised in Florida. Jalitza comes from a military household and, therefore, moved around often. Jalitza’s background is Colombian and Puerto Rican and is fluent in Spanish.

Jalitza attended Florida International University (FIU) in Miami, where she obtained a bachelor’s degree in Criminal Justice with a minor in Political Science and a Pre-Law certificate. After graduating from FIU, Jalitza worked as an immigration paralegal for a year prior to attending Thomas M. Cooley School of Law (Cooley Law).

While at Cooley Law, Jalitza participated in the Law Journal, Mock Trial Board, and various leadership positions. In addition, Jalitza took part in internships at the Florida Innocence Project, and Conviction Review Unit in Hillsborough County, and was a Certified Legal Intern at the State Attorney’s Office in the 13th Judicial Circuit. After graduating from law school, Jalitza worked at one of the largest Plaintiff’s First-Party Property law firms in Florida.

Jalitza has been practicing law since 2020 with a sole primary focus on representing homeowners in property damage disputes against their insurance policies. Jalitza has achieved successful settlements for homeowners in insurance claim disputes resulting from cast iron pipes, hurricanes, tropical storms, water leaks, windstorms, and hailstorms.

Jalitza joined Payne Law in January 2023 and has continued to focus on representing homeowners against their insurance companies. Jalitza does not shy away from litigation and strives to represent homeowners zealously and with full dedication.